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1] I don't like buying things online. Can I call in my order?
We have automated our ordering process online and are no longer taking phone orders. This is actually a good thing, though. Our prices are lower because of this, and it is much more efficient, reducing the likelihood of a mistake in your order. However, we are never further than a phone call away in case there should ever be a problem or if you just have a question.
2] Can I use a P.O. with your company?
At the present time, we are not set up to take Purchase Orders. We accept Visa, MasterCard, AMEX, and Discover Cards, as well as business and personal checks. Credit cards and checks must be drawn on a U.S. bank.
3] Can you ship to an FPO address?
Unfortunately, no. We can only ship to a physical address in the U.S.
4] I live in Canada/Mexico/Europe/etc. Can you ship product to me?
Sorry, but no. We are not set up to ship outside the U.S. at this time.
5] How do I contact you?
There is a "Contact Us" link at the bottom of every page in our website. However, please go through our site before calling us. We think you'll find it complete and very easy to navigate. We also have a brief "How To Navigate Our Site" tutorial.
6] What if I don't like the product we bought from you?
You may return any product that you purchase from us, but you must first request an RMA# to do so. Read more about our return policy. Then use the "Contact Us" link below.
7] Do you have a rep in our area?
We sell only through our online store and do not have local reps.
8] I don't like [this] about your site.
Well don't be shy! Tell us what you think we can do to improve our site. We have gone to great lengths to make this the best e-commerce site for shelving on the web. We are continually improving our site, so if you have some constructive criticism for us, please let us know. Use the "Contact Us" link below to find our e-mail address or phone number.
